Frequently Asked Questions
Everything you need to know about your Pick'em gourmet experience.
How do you ensure the freshness of the food during transit?
We use specialized temperature-controlled packaging and insulated liners paired with dry ice or gel packs to ensure your items stay fresh from our kitchen to your doorstep.
What is your shipping policy for perishable items?
We offer expedited shipping across the country. Orders are typically processed within 24 hours and shipped via overnight or 2-day delivery to maintain optimal product quality.
Can I return food products if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, Pick'em provides a variety of filters on our shop page where you can browse specifically for gluten-free, vegan, nut-free, and organic options.
How can I track my delivery?
Once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.