Returns & Exchanges

At Pick'em, we prioritize the freshness and safety of our food products; therefore, we offer a 100% satisfaction guarantee or your money back on any items that do not meet our quality standards. Due to the perishable nature of our inventory, please contact us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your items for any signs of damage or quality issues and take clear photographs for our records.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and photos of the product in question.

• 3.
  Claim Review

  Our quality assurance team will review your request within 24 hours to determine if a refund or a replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a fresh replacement will be dispatched immediately at no cost.